Customer relationship management (CRM) is an approach to manage a company's interaction with current and potential customers. It uses data analysis about customers' history with a company to improve business relationships with customers, specifically focusing on customer retention and ultimately driving sales growth.
The BFSI segment is poised to touch a figure of about US$ 11,300 Mn in the year 2025. This signifies a CAGR of nearly 15.0% during the assessment period from 2017 till the year 2025.
The cloud segment is expected to reach a value of about US$ 34,750 Mn in the year 2025. This signifies a robust CAGR during the forecast period of 2017-2025.
In 2018, the global CRM Application Software market size was xx million US$ and it is expected to reach xx million US$ by the end of 2025, with a CAGR of xx% during 2019-2025.
This report focuses on the global CRM Application Software status, future forecast, growth opportunity, key market and key players. The study objectives are to present the CRM Application Software development in United States, Europe and China.
The key players covered in this study
Salesforce
Oracle
SAP
IBM
Microsoft
Adobe
Genesys
Nice Systems
Amdocs
SAS
Market segment by Type, the product can be split into
Cloud
On-Premise
Market segment by Application, split into
BFSI
Retail
IT & Telecommunication
Healthcare
Discrete Manufacturing
Government
Education
Others
Market segment by Regions/Countries, this report covers
United States
Europe
China
Japan
Southeast Asia
India
Central & South America
The study objectives of this report are:
To analyze global CRM Application Software status, future forecast, growth opportunity, key market and key players.
To present the CRM Application Software development in United States, Europe and China.
To strategically profile the key players and comprehensively analyze their development plan and strategies.
To define, describe and forecast the market by product type, market and key regions.
In this study, the years considered to estimate the market size of CRM Application Software are as follows:
History Year: 2014-2018
Base Year: 2018
Estimated Year: 2019
Forecast Year 2019 to 2025
For the data information by region, company, type and application, 2018 is considered as the base year. Whenever data information was unavailable for the base year, the prior year has been considered.
Table of Contents
1 Report Overview
1.1 Study Scope
1.2 Key Market Segments
1.3 Players Covered
1.4 Market Analysis by Type
1.4.1 Global CRM Application Software Market Size Growth Rate by Type (2014-2025)
1.4.2 Cloud
1.4.3 On-Premise
1.5 Market by Application
1.5.1 Global CRM Application Software Market Share by Application (2014-2025)
1.5.2 BFSI
1.5.3 Retail
1.5.4 IT & Telecommunication
1.5.5 Healthcare
1.5.6 Discrete Manufacturing
1.5.7 Government
1.5.8 Education
1.5.9 Others
1.6 Study Objectives
1.7 Years Considered
2 Global Growth Trends
2.1 CRM Application Software Market Size
2.2 CRM Application Software Growth Trends by Regions
2.2.1 CRM Application Software Market Size by Regions (2014-2025)
2.2.2 CRM Application Software Market Share by Regions (2014-2019)
2.3 Industry Trends
2.3.1 Market Top Trends
2.3.2 Market Drivers
2.3.3 Market Opportunities
3 Market Share by Key Players
3.1 CRM Application Software Market Size by Manufacturers
3.1.1 Global CRM Application Software Revenue by Manufacturers (2014-2018)
3.1.2 Global CRM Application Software Revenue Market Share by Manufacturers (2014-2018)
3.1.3 Global CRM Application Software Market Concentration Ratio (CR5 and HHI)
3.2 CRM Application Software Key Players Head office and Area Served
3.3 Key Players CRM Application Software Product/Solution/Service
3.4 Date of Enter into CRM Application Software Market
3.5 Mergers & Acquisitions, Expansion Plans
4 Breakdown Data by Type and Application
4.1 Global CRM Application Software Market Size by Type (2014-2019)
4.2 Global CRM Application Software Market Size by Application (2014-2019)
5 United States
5.1 United States CRM Application Software Market Size (2014-2019)
5.2 CRM Application Software Key Players in United States
5.3 United States CRM Application Software Market Size by Type
5.4 United States CRM Application Software Market Size by Application
6 Europe
6.1 Europe CRM Application Software Market Size (2014-2019)
6.2 CRM Application Software Key Players in Europe
6.3 Europe CRM Application Software Market Size by Type
6.4 Europe CRM Application Software Market Size by Application
7 China
7.1 China CRM Application Software Market Size (2014-2019)
7.2 CRM Application Software Key Players in China
7.3 China CRM Application Software Market Size by Type
7.4 China CRM Application Software Market Size by Application
8 Japan
8.1 Japan CRM Application Software Market Size (2014-2019)
8.2 CRM Application Software Key Players in Japan
8.3 Japan CRM Application Software Market Size by Type
8.4 Japan CRM Application Software Market Size by Application
9 Southeast Asia
9.1 Southeast Asia CRM Application Software Market Size (2014-2019)
9.2 CRM Application Software Key Players in Southeast Asia
9.3 Southeast Asia CRM Application Software Market Size by Type
9.4 Southeast Asia CRM Application Software Market Size by Application
10 India
10.1 India CRM Application Software Market Size (2014-2019)
10.2 CRM Application Software Key Players in India
10.3 India CRM Application Software Market Size by Type
10.4 India CRM Application Software Market Size by Application
11 Central & South America
11.1 Central & South America CRM Application Software Market Size (2014-2019)
11.2 CRM Application Software Key Players in Central & South America
11.3 Central & South America CRM Application Software Market Size by Type
11.4 Central & South America CRM Application Software Market Size by Application
12 International Players Profiles
12.1 Salesforce
12.1.1 Salesforce Company Details
12.1.2 Company Description and Business Overview
12.1.3 CRM Application Software Introduction
12.1.4 Salesforce Revenue in CRM Application Software Business (2014-2019)
12.1.5 Salesforce Recent Development
12.2 Oracle
12.2.1 Oracle Company Details
12.2.2 Company Description and Business Overview
12.2.3 CRM Application Software Introduction
12.2.4 Oracle Revenue in CRM Application Software Business (2014-2019)
12.2.5 Oracle Recent Development
12.3 SAP
12.3.1 SAP Company Details
12.3.2 Company Description and Business Overview
12.3.3 CRM Application Software Introduction
12.3.4 SAP Revenue in CRM Application Software Business (2014-2019)
12.3.5 SAP Recent Development
12.4 IBM
12.4.1 IBM Company Details
12.4.2 Company Description and Business Overview
12.4.3 CRM Application Software Introduction
12.4.4 IBM Revenue in CRM Application Software Business (2014-2019)
12.4.5 IBM Recent Development
12.5 Microsoft
12.5.1 Microsoft Company Details
12.5.2 Company Description and Business Overview
12.5.3 CRM Application Software Introduction
12.5.4 Microsoft Revenue in CRM Application Software Business (2014-2019)
12.5.5 Microsoft Recent Development
12.6 Adobe
12.6.1 Adobe Company Details
12.6.2 Company Description and Business Overview
12.6.3 CRM Application Software Introduction
12.6.4 Adobe Revenue in CRM Application Software Business (2014-2019)
12.6.5 Adobe Recent Development
12.7 Genesys
12.7.1 Genesys Company Details
12.7.2 Company Description and Business Overview
12.7.3 CRM Application Software Introduction
12.7.4 Genesys Revenue in CRM Application Software Business (2014-2019)
12.7.5 Genesys Recent Development
12.8 Nice Systems
12.8.1 Nice Systems Company Details
12.8.2 Company Description and Business Overview
12.8.3 CRM Application Software Introduction
12.8.4 Nice Systems Revenue in CRM Application Software Business (2014-2019)
12.8.5 Nice Systems Recent Development
12.9 Amdocs
12.9.1 Amdocs Company Details
12.9.2 Company Description and Business Overview
12.9.3 CRM Application Software Introduction
12.9.4 Amdocs Revenue in CRM Application Software Business (2014-2019)
12.9.5 Amdocs Recent Development
12.10 SAS
12.10.1 SAS Company Details
12.10.2 Company Description and Business Overview
12.10.3 CRM Application Software Introduction
12.10.4 SAS Revenue in CRM Application Software Business (2014-2019)
12.10.5 SAS Recent Development
13 Market Forecast 2019-2025
13.1 Market Size Forecast by Regions
13.2 United States
13.3 Europe
13.4 China
13.5 Japan
13.6 Southeast Asia
13.7 India
13.8 Central & South America
13.9 Market Size Forecast by Product (2019-2025)
13.10 Market Size Forecast by Application (2019-2025)
14 Analyst's Viewpoints/Conclusions
15 Appendix
15.1 Research Methodology
15.1.1 Methodology/Research Approach
15.1.1.1 Research Programs/Design
15.1.1.2 Market Size Estimation
12.1.1.3 Market Breakdown and Data Triangulation
15.1.2 Data Source
15.1.2.1 Secondary Sources
15.1.2.2 Primary Sources
15.2 Disclaimer
15.3 Author Details
List of Tables and Figures
Table CRM Application Software Key Market Segments
Table Key Players CRM Application Software Covered
Table Global CRM Application Software Market Size Growth Rate by Type 2014-2025 (Million US$)
Figure Global CRM Application Software Market Size Market Share by Type 2014-2025
Figure Cloud Figures
Table Key Players of Cloud
Figure On-Premise Figures
Table Key Players of On-Premise
Table Global CRM Application Software Market Size Growth by Application 2014-2025 (Million US$)
Figure BFSI Case Studies
Figure Retail Case Studies
Figure IT & Telecommunication Case Studies
Figure Healthcare Case Studies
Figure Discrete Manufacturing Case Studies
Figure Government Case Studies
Figure Education Case Studies
Figure Others Case Studies
Figure CRM Application Software Report Years Considered
Table Global CRM Application Software Market Size 2014-2025 (Million US$)
Figure Global CRM Application Software Market Size and Growth Rate 2014-2025 (Million US$)
Table Global CRM Application Software Market Size by Regions 2014-2025 (Million US$)
Table Global CRM Application Software Market Size by Regions 2014-2019 (Million US$)
Table Global CRM Application Software Market Share by Regions 2014-2019
Figure Global CRM Application Software Market Share by Regions 2014-2019
Figure Global CRM Application Software Market Share by Regions 2019
Table Market Top Trends
Table Global CRM Application Software Revenue by Manufacturers (2014-2019) (Million US$)
Table Global CRM Application Software Market Share by Manufacturers (2014-2019)
Figure Global CRM Application Software Market Share by Manufacturers in 2018
Table Global CRM Application Software Manufacturers Market Concentration Ratio (CR5 and HHI)
Table Key Players Head office and Area Served
Table Key Players CRM Application Software Product/Solution/Service
Table Date of Enter into CRM Application Software Market
Table Mergers & Acquisitions, Expansion Plans
Table Global CRM Application Software Market Size by Type (2014-2019) (Million US$)
Table Global CRM Application Software Market Size Share by Type (2014-2019)
Figure Global CRM Application Software Market Size Market Share by Type (2014-2019)
Table Global CRM Application Software Market Size by Application (2014-2019) (Million US$)
Table Global CRM Application Software Market Size Share by Application (2014-2019)
Figure Global CRM Application Software Market Size Market Share by Application (2014-2019)
Figure Global CRM Application Software Revenue Market Share by Application in 2018
Figure United States CRM Application Software Market Size 2014-2019 (Million US$)
Table United States Key Players CRM Application Software Revenue (2018-2019) (Million US$)
Table United States Key Players CRM Application Software Market Share (2018-2019)
Table United States CRM Application Software Market Size by Type (2014-2019) (Million US$)
Table United States CRM Application Software Market Share by Type (2014-2019)
Table United States CRM Application Software Market Size by Application (2014-2019) (Million US$)
Table United States CRM Application Software Market Share by Application (2014-2019)
Figure Europe CRM Application Software Market Size 2014-2019 (Million US$)
Table Europe Key Players CRM Application Software Revenue (2018-2019) (Million US$)
Table Europe Key Players CRM Application Software Market Share (2018-2019)
Table Europe CRM Application Software Market Size by Type (2014-2019) (Million US$)
Table Europe CRM Application Software Market Share by Type (2014-2019)
Table Europe CRM Application Software Market Size by Application (2014-2019) (Million US$)
Table Europe CRM Application Software Market Share by Application (2014-2019)
Figure China CRM Application Software Market Size 2014-2019 (Million US$)
Table China Key Players CRM Application Software Revenue (2018-2019) (Million US$)
Table China Key Players CRM Application Software Market Share (2018-2019)
Table China CRM Application Software Market Size by Type (2014-20189) (Million US$)
Table China CRM Application Software Market Share by Type (2014-2019)
Table China CRM Application Software Market Size by Application (2014-2019) (Million US$)
Table China CRM Application Software Market Share by Application (2014-2019)
Figure Japan CRM Application Software Market Size 2014-2019 (Million US$)
Table Japan Key Players CRM Application Software Revenue (2018-2019) (Million US$)
Table Japan Key Players CRM Application Software Market Share (2018-2019)
Table Japan CRM Application Software Market Size by Type (2014-2019) (Million US$)
Table Japan CRM Application Software Market Share by Type (2014-2019)
Table Japan CRM Application Software Market Size by Application (2014-2019) (Million US$)
Table Japan CRM Application Software Market Share by Application (2014-2019)
Figure Southeast Asia CRM Application Software Market Size 2014-2019 (Million US$)
Table Southeast Asia Key Players CRM Application Software Revenue (2018-2019) (Million US$)
Table Southeast Asia Key Players CRM Application Software Market Share (2018-2019)
Table Southeast Asia CRM Application Software Market Size by Type (2014-2019) (Million US$)
Table Southeast Asia CRM Application Software Market Share by Type (2014-2019)
Table Southeast Asia CRM Application Software Market Size by Application (2014-2019) (Million US$)
Table Southeast Asia CRM Application Software Market Share by Application (2014-2019)
Figure India CRM Application Software Market Size 2014-2019 (Million US$)
Table India Key Players CRM Application Software Revenue (2018-2019) (Million US$)
Table India Key Players CRM Application Software Market Share (2018-2019)
Table India CRM Application Software Market Size by Type (2014-2019) (Million US$)
Table India CRM Application Software Market Share by Type (2014-2019)
Table India CRM Application Software Market Size by Application (2014-2019) (Million US$)
Table India CRM Application Software Market Share by Application (2014-2019)
Figure Central & South America CRM Application Software Market Size 2014-2019 (Million US$)
Table Central & South America Key Players CRM Application Software Revenue (2018-2019) (Million US$)
Table Central & South America Key Players CRM Application Software Market Share (2018-2019)
Table Central & South America CRM Application Software Market Size by Type (2014-2019) (Million US$)
Table Central & South America CRM Application Software Market Share by Type (2014-2019)
Table Central & South America CRM Application Software Market Size by Application (2014-2019) (Million US$)
Table Central & South America CRM Application Software Market Share by Application (2014-2019)
Table Salesforce Company Details
Table Salesforce Revenue in CRM Application Software Business (2014-2019) (Million US$)
Figure Salesforce Revenue Growth Rate in CRM Application Software Business (2014-2019)
Table Salesforce Recent Development
Table Oracle Company Details
Table Oracle Revenue in CRM Application Software Business (2014-2019)(Million US$)
Figure Oracle Revenue Growth Rate in CRM Application Software Business (2014-2019)
Table Oracle Recent Development
Table SAP Company Details
Table SAP Revenue in CRM Application Software Business (2014-2019)(Million US$)
Figure SAP Revenue Growth Rate in CRM Application Software Business (2014-2019)
Table SAP Recent Development
Table IBM Company Details
Table IBM Revenue in CRM Application Software Business (2014-2019)(Million US$)
Figure IBM Revenue Growth Rate in CRM Application Software Business (2014-2019)
Table IBM Recent Development
Table Microsoft Company Details
Table Microsoft Revenue in CRM Application Software Business (2014-2019)(Million US$)
Figure Microsoft Revenue Growth Rate in CRM Application Software Business (2014-2019)
Table Microsoft Recent Development
Table Adobe Company Details
Table Adobe Revenue in CRM Application Software Business (2014-2019)(Million US$)
Figure Adobe Revenue Growth Rate in CRM Application Software Business (2014-2019)
Table Adobe Recent Development
Table Genesys Company Details
Table Genesys Revenue in CRM Application Software Business (2014-2019)(Million US$)
Figure Genesys Revenue Growth Rate in CRM Application Software Business (2014-2019)
Table Genesys Recent Development
Table Nice Systems Company Details
Table Nice Systems Revenue in CRM Application Software Business (2014-2019)(Million US$)
Figure Nice Systems Revenue Growth Rate in CRM Application Software Business (2014-2019)
Table Nice Systems Recent Development
Table Amdocs Company Details
Table Amdocs Revenue in CRM Application Software Business (2014-2019)(Million US$)
Figure Amdocs Revenue Growth Rate in CRM Application Software Business (2014-2019)
Table Amdocs Recent Development
Table SAS Company Details
Table SAS Revenue in CRM Application Software Business (2014-2019)(Million US$)
Figure SAS Revenue Growth Rate in CRM Application Software Business (2014-2019)
Table SAS Recent Development
Table Global CRM Application Software Market Size by Regions (Million US$) 2019-2025
Figure Global CRM Application Software Market Size Share by Regions (2019-2025)
Figure Global CRM Application Software Market Size Share by Regions in 2025
Figure United States CRM Application Software Market Size Forecast (2019-2025)(Million USD)
Figure Europe CRM Application Software Market Size Forecast (2019-2025)(Million USD)
Figure China CRM Application Software Market Size Forecast (2019-2025)(Million USD)
Figure Japan CRM Application Software Market Size Forecast (2019-2025)(Million USD)
Figure Southeast Asia CRM Application Software Market Size Forecast (2019-2025)(Million USD)
Figure India CRM Application Software Market Size Forecast (2019-2025)(Million USD)
Figure Central & South America CRM Application Software Market Size Forecast (2019-2025)(Million USD)
Table Global CRM Application Software Market Size by Product (2019-2025) (Million US$)
Figure Global CRM Application Software Market Size by Product (2019-2025)
Figure Global CRM Application Software Market Size by Product in 2025
Table Global CRM Application Software Market Size by Application (2019-2025) (Million US$)
Figure Global CRM Application Software Market Size by Application (2019-2025)
Figure Global CRM Application Software Market Size by Application in 2025
Table Research Programs/Design for This Report
Figure Bottom-up and Top-down Approaches for This Report
Figure Data Triangulation
Table Key Data Information from Secondary Sources
Table Key Data Information from Primary Sources
