Business process outsourcing (BPO) is defined as a subset of outsourcing that involves the contracting of the operations and responsibilities of a specific business process to a third-party service provider.
Business Process Outsourcing (BPO) is a subset of outsourcing that involves the contracting of the operations and responsibilities of specific business related functions, typically IT related, to a third party service provider. This process usually involves multi-year, lucrative contracts between the client firm and service provider firm. Often, the employees of the service provider firm working for the client firm are incorporated in the client firm. Off-shoring, which is delegating work to a company based in another country is widely carried out by many global companies. Another similar outsourcing activity called Knowledge Process Outsourcing (KPO) functions on similar lines with the exception that highly critical tasks that involve skill, knowledge, education and expertise are outsourced to third party service providers. Types of services carried out by BPOs include administration, finance and accounting, human resources, payment services, logistics and distribution, customer support, etc. Types of services carried out by KPO include intellectual property research for patent applications, legal and medical services, training, market research, business research, consultancy, research and development, etc. BPO finds applications in many verticals such as manufacturing, telecommunications, technology, banking, insurance and finance services, retail and healthcare among others.
In 2018, the global Business Process Outsourcing (BPO) market size was xx million US$ and it is expected to reach xx million US$ by the end of 2025, with a CAGR of xx% during 2019-2025.
This report focuses on the global Business Process Outsourcing (BPO) status, future forecast, growth opportunity, key market and key players. The study objectives are to present the Business Process Outsourcing (BPO) development in United States, Europe and China.
The key players covered in this study
Accenture
Cognizant
Genpact
IBM
TCS
HP
Tech Mahindra
Capgemini
Wipro
EXL
NTT DATA(Dell)
WNS Global
Minacs
Infosys
Mu Sigma
Aegis
Market segment by Type, the product can be split into
HR
Procurement
F&A
Customer Care
Logistics
Sales & Marketing
Training
Product Engineering
Market segment by Application, split into
BFSI
Manufacturing
Healthcare
Retail
Telecom
Others
Market segment by Regions/Countries, this report covers
United States
Europe
China
Japan
Southeast Asia
India
Central & South America
The study objectives of this report are:
To analyze global Business Process Outsourcing (BPO) status, future forecast, growth opportunity, key market and key players.
To present the Business Process Outsourcing (BPO) development in United States, Europe and China.
To strategically profile the key players and comprehensively analyze their development plan and strategies.
To define, describe and forecast the market by product type, market and key regions.
In this study, the years considered to estimate the market size of Business Process Outsourcing (BPO) are as follows:
History Year: 2014-2018
Base Year: 2018
Estimated Year: 2019
Forecast Year 2019 to 2025
For the data information by region, company, type and application, 2018 is considered as the base year. Whenever data information was unavailable for the base year, the prior year has been considered.
Table of Contents
1 Report Overview
1.1 Study Scope
1.2 Key Market Segments
1.3 Players Covered
1.4 Market Analysis by Type
1.4.1 Global Business Process Outsourcing (BPO) Market Size Growth Rate by Type (2014-2025)
1.4.2 HR
1.4.3 Procurement
1.4.4 F&A
1.4.5 Customer Care
1.4.6 Logistics
1.4.7 Sales & Marketing
1.4.8 Training
1.4.9 Product Engineering
1.5 Market by Application
1.5.1 Global Business Process Outsourcing (BPO) Market Share by Application (2014-2025)
1.5.2 BFSI
1.5.3 Manufacturing
1.5.4 Healthcare
1.5.5 Retail
1.5.6 Telecom
1.5.7 Others
1.6 Study Objectives
1.7 Years Considered
2 Global Growth Trends
2.1 Business Process Outsourcing (BPO) Market Size
2.2 Business Process Outsourcing (BPO) Growth Trends by Regions
2.2.1 Business Process Outsourcing (BPO) Market Size by Regions (2014-2025)
2.2.2 Business Process Outsourcing (BPO) Market Share by Regions (2014-2019)
2.3 Industry Trends
2.3.1 Market Top Trends
2.3.2 Market Drivers
2.3.3 Market Opportunities
3 Market Share by Key Players
3.1 Business Process Outsourcing (BPO) Market Size by Manufacturers
3.1.1 Global Business Process Outsourcing (BPO) Revenue by Manufacturers (2014-2019)
3.1.2 Global Business Process Outsourcing (BPO) Revenue Market Share by Manufacturers (2014-2019)
3.1.3 Global Business Process Outsourcing (BPO) Market Concentration Ratio (CR5 and HHI)
3.2 Business Process Outsourcing (BPO) Key Players Head office and Area Served
3.3 Key Players Business Process Outsourcing (BPO) Product/Solution/Service
3.4 Date of Enter into Business Process Outsourcing (BPO) Market
3.5 Mergers & Acquisitions, Expansion Plans
4 Breakdown Data by Type and Application
4.1 Global Business Process Outsourcing (BPO) Market Size by Type (2014-2019)
4.2 Global Business Process Outsourcing (BPO) Market Size by Application (2014-2019)
5 United States
5.1 United States Business Process Outsourcing (BPO) Market Size (2014-2019)
5.2 Business Process Outsourcing (BPO) Key Players in United States
5.3 United States Business Process Outsourcing (BPO) Market Size by Type
5.4 United States Business Process Outsourcing (BPO) Market Size by Application
6 Europe
6.1 Europe Business Process Outsourcing (BPO) Market Size (2014-2019)
6.2 Business Process Outsourcing (BPO) Key Players in Europe
6.3 Europe Business Process Outsourcing (BPO) Market Size by Type
6.4 Europe Business Process Outsourcing (BPO) Market Size by Application
7 China
7.1 China Business Process Outsourcing (BPO) Market Size (2014-2019)
7.2 Business Process Outsourcing (BPO) Key Players in China
7.3 China Business Process Outsourcing (BPO) Market Size by Type
7.4 China Business Process Outsourcing (BPO) Market Size by Application
8 Japan
8.1 Japan Business Process Outsourcing (BPO) Market Size (2014-2019)
8.2 Business Process Outsourcing (BPO) Key Players in Japan
8.3 Japan Business Process Outsourcing (BPO) Market Size by Type
8.4 Japan Business Process Outsourcing (BPO) Market Size by Application
9 Southeast Asia
9.1 Southeast Asia Business Process Outsourcing (BPO) Market Size (2014-2019)
9.2 Business Process Outsourcing (BPO) Key Players in Southeast Asia
9.3 Southeast Asia Business Process Outsourcing (BPO) Market Size by Type
9.4 Southeast Asia Business Process Outsourcing (BPO) Market Size by Application
10 India
10.1 India Business Process Outsourcing (BPO) Market Size (2014-2019)
10.2 Business Process Outsourcing (BPO) Key Players in India
10.3 India Business Process Outsourcing (BPO) Market Size by Type
10.4 India Business Process Outsourcing (BPO) Market Size by Application
11 Central & South America
11.1 Central & South America Business Process Outsourcing (BPO) Market Size (2014-2019)
11.2 Business Process Outsourcing (BPO) Key Players in Central & South America
11.3 Central & South America Business Process Outsourcing (BPO) Market Size by Type
11.4 Central & South America Business Process Outsourcing (BPO) Market Size by Application
12 International Players Profiles
12.1 Accenture
12.1.1 Accenture Company Details
12.1.2 Company Description and Business Overview
12.1.3 Business Process Outsourcing (BPO) Introduction
12.1.4 Accenture Revenue in Business Process Outsourcing (BPO) Business (2014-2019)
12.1.5 Accenture Recent Development
12.2 Cognizant
12.2.1 Cognizant Company Details
12.2.2 Company Description and Business Overview
12.2.3 Business Process Outsourcing (BPO) Introduction
12.2.4 Cognizant Revenue in Business Process Outsourcing (BPO) Business (2014-2019)
12.2.5 Cognizant Recent Development
12.3 Genpact
12.3.1 Genpact Company Details
12.3.2 Company Description and Business Overview
12.3.3 Business Process Outsourcing (BPO) Introduction
12.3.4 Genpact Revenue in Business Process Outsourcing (BPO) Business (2014-2019)
12.3.5 Genpact Recent Development
12.4 IBM
12.4.1 IBM Company Details
12.4.2 Company Description and Business Overview
12.4.3 Business Process Outsourcing (BPO) Introduction
12.4.4 IBM Revenue in Business Process Outsourcing (BPO) Business (2014-2019)
12.4.5 IBM Recent Development
12.5 TCS
12.5.1 TCS Company Details
12.5.2 Company Description and Business Overview
12.5.3 Business Process Outsourcing (BPO) Introduction
12.5.4 TCS Revenue in Business Process Outsourcing (BPO) Business (2014-2019)
12.5.5 TCS Recent Development
12.6 HP
12.6.1 HP Company Details
12.6.2 Company Description and Business Overview
12.6.3 Business Process Outsourcing (BPO) Introduction
12.6.4 HP Revenue in Business Process Outsourcing (BPO) Business (2014-2019)
12.6.5 HP Recent Development
12.7 Tech Mahindra
12.7.1 Tech Mahindra Company Details
12.7.2 Company Description and Business Overview
12.7.3 Business Process Outsourcing (BPO) Introduction
12.7.4 Tech Mahindra Revenue in Business Process Outsourcing (BPO) Business (2014-2019)
12.7.5 Tech Mahindra Recent Development
12.8 Capgemini
12.8.1 Capgemini Company Details
12.8.2 Company Description and Business Overview
12.8.3 Business Process Outsourcing (BPO) Introduction
12.8.4 Capgemini Revenue in Business Process Outsourcing (BPO) Business (2014-2019)
12.8.5 Capgemini Recent Development
12.9 Wipro
12.9.1 Wipro Company Details
12.9.2 Company Description and Business Overview
12.9.3 Business Process Outsourcing (BPO) Introduction
12.9.4 Wipro Revenue in Business Process Outsourcing (BPO) Business (2014-2019)
12.9.5 Wipro Recent Development
12.10 EXL
12.10.1 EXL Company Details
12.10.2 Company Description and Business Overview
12.10.3 Business Process Outsourcing (BPO) Introduction
12.10.4 EXL Revenue in Business Process Outsourcing (BPO) Business (2014-2019)
12.10.5 EXL Recent Development
12.11 NTT DATA(Dell)
12.12 WNS Global
12.13 Minacs
12.14 Infosys
12.15 Mu Sigma
12.16 Aegis
13 Market Forecast 2019-2025
13.1 Market Size Forecast by Regions
13.2 United States
13.3 Europe
13.4 China
13.5 Japan
13.6 Southeast Asia
13.7 India
13.8 Central & South America
13.9 Market Size Forecast by Product (2019-2025)
13.10 Market Size Forecast by Application (2019-2025)
14 Analyst's Viewpoints/Conclusions
15 Appendix
15.1 Research Methodology
15.1.1 Methodology/Research Approach
15.1.1.1 Research Programs/Design
15.1.1.2 Market Size Estimation
12.1.1.3 Market Breakdown and Data Triangulation
15.1.2 Data Source
15.1.2.1 Secondary Sources
15.1.2.2 Primary Sources
15.2 Disclaimer
15.3 Author Details
List of Tables and Figures
Table Business Process Outsourcing (BPO) Key Market Segments
Table Key Players Business Process Outsourcing (BPO) Covered
Table Global Business Process Outsourcing (BPO) Market Size Growth Rate by Type 2014-2025 (Million US$)
Figure Global Business Process Outsourcing (BPO) Market Size Market Share by Type 2014-2025
Figure HR Figures
Table Key Players of HR
Figure Procurement Figures
Table Key Players of Procurement
Figure F&A Figures
Table Key Players of F&A
Figure Customer Care Figures
Table Key Players of Customer Care
Figure Logistics Figures
Table Key Players of Logistics
Figure Sales & Marketing Figures
Table Key Players of Sales & Marketing
Figure Training Figures
Table Key Players of Training
Figure Product Engineering Figures
Table Key Players of Product Engineering
Table Global Business Process Outsourcing (BPO) Market Size Growth by Application 2014-2025 (Million US$)
Figure BFSI Case Studies
Figure Manufacturing Case Studies
Figure Healthcare Case Studies
Figure Retail Case Studies
Figure Telecom Case Studies
Figure Others Case Studies
Figure Business Process Outsourcing (BPO) Report Years Considered
Table Global Business Process Outsourcing (BPO) Market Size 2014-2025 (Million US$)
Figure Global Business Process Outsourcing (BPO) Market Size and Growth Rate 2014-2025 (Million US$)
Table Global Business Process Outsourcing (BPO) Market Size by Regions 2014-2025 (Million US$)
Table Global Business Process Outsourcing (BPO) Market Size by Regions 2014-2019 (Million US$)
Table Global Business Process Outsourcing (BPO) Market Share by Regions 2014-2019
Figure Global Business Process Outsourcing (BPO) Market Share by Regions 2014-2019
Figure Global Business Process Outsourcing (BPO) Market Share by Regions 2019
Table Market Top Trends
Table Global Business Process Outsourcing (BPO) Revenue by Manufacturers (2014-2019) (Million US$)
Table Global Business Process Outsourcing (BPO) Market Share by Manufacturers (2014-2019)
Figure Global Business Process Outsourcing (BPO) Market Share by Manufacturers in 2018
Table Global Business Process Outsourcing (BPO) Manufacturers Market Concentration Ratio (CR5 and HHI)
Table Key Players Head office and Area Served
Table Key Players Business Process Outsourcing (BPO) Product/Solution/Service
Table Date of Enter into Business Process Outsourcing (BPO) Market
Table Mergers & Acquisitions, Expansion Plans
Table Global Business Process Outsourcing (BPO) Market Size by Type (2014-2019) (Million US$)
Table Global Business Process Outsourcing (BPO) Market Size Share by Type (2014-2019)
Figure Global Business Process Outsourcing (BPO) Market Size Market Share by Type (2014-2019)
Table Global Business Process Outsourcing (BPO) Market Size by Application (2014-2019) (Million US$)
Table Global Business Process Outsourcing (BPO) Market Size Share by Application (2014-2019)
Figure Global Business Process Outsourcing (BPO) Market Size Market Share by Application (2014-2019)
Figure Global Business Process Outsourcing (BPO) Revenue Market Share by Application in 2018
Figure United States Business Process Outsourcing (BPO) Market Size 2014-2019 (Million US$)
Table United States Key Players Business Process Outsourcing (BPO) Revenue (2018-2019) (Million US$)
Table United States Key Players Business Process Outsourcing (BPO) Market Share (2018-2019)
Table United States Business Process Outsourcing (BPO) Market Size by Type (2014-2019) (Million US$)
Table United States Business Process Outsourcing (BPO) Market Share by Type (2014-2019)
Table United States Business Process Outsourcing (BPO) Market Size by Application (2014-2019) (Million US$)
Table United States Business Process Outsourcing (BPO) Market Share by Application (2014-2019)
Figure Europe Business Process Outsourcing (BPO) Market Size 2014-2019 (Million US$)
Table Europe Key Players Business Process Outsourcing (BPO) Revenue (2018-2019) (Million US$)
Table Europe Key Players Business Process Outsourcing (BPO) Market Share (2018-2019)
Table Europe Business Process Outsourcing (BPO) Market Size by Type (2014-2019) (Million US$)
Table Europe Business Process Outsourcing (BPO) Market Share by Type (2014-2019)
Table Europe Business Process Outsourcing (BPO) Market Size by Application (2014-2019) (Million US$)
Table Europe Business Process Outsourcing (BPO) Market Share by Application (2014-2019)
Figure China Business Process Outsourcing (BPO) Market Size 2014-2019 (Million US$)
Table China Key Players Business Process Outsourcing (BPO) Revenue (2018-2019) (Million US$)
Table China Key Players Business Process Outsourcing (BPO) Market Share (2018-2019)
Table China Business Process Outsourcing (BPO) Market Size by Type (2014-20189) (Million US$)
Table China Business Process Outsourcing (BPO) Market Share by Type (2014-2019)
Table China Business Process Outsourcing (BPO) Market Size by Application (2014-2019) (Million US$)
Table China Business Process Outsourcing (BPO) Market Share by Application (2014-2019)
Figure Japan Business Process Outsourcing (BPO) Market Size 2014-2019 (Million US$)
Table Japan Key Players Business Process Outsourcing (BPO) Revenue (2018-2019) (Million US$)
Table Japan Key Players Business Process Outsourcing (BPO) Market Share (2018-2019)
Table Japan Business Process Outsourcing (BPO) Market Size by Type (2014-2019) (Million US$)
Table Japan Business Process Outsourcing (BPO) Market Share by Type (2014-2019)
Table Japan Business Process Outsourcing (BPO) Market Size by Application (2014-2019) (Million US$)
Table Japan Business Process Outsourcing (BPO) Market Share by Application (2014-2019)
Figure Southeast Asia Business Process Outsourcing (BPO) Market Size 2014-2019 (Million US$)
Table Southeast Asia Key Players Business Process Outsourcing (BPO) Revenue (2018-2019) (Million US$)
Table Southeast Asia Key Players Business Process Outsourcing (BPO) Market Share (2018-2019)
Table Southeast Asia Business Process Outsourcing (BPO) Market Size by Type (2014-2019) (Million US$)
Table Southeast Asia Business Process Outsourcing (BPO) Market Share by Type (2014-2019)
Table Southeast Asia Business Process Outsourcing (BPO) Market Size by Application (2014-2019) (Million US$)
Table Southeast Asia Business Process Outsourcing (BPO) Market Share by Application (2014-2019)
Figure India Business Process Outsourcing (BPO) Market Size 2014-2019 (Million US$)
Table India Key Players Business Process Outsourcing (BPO) Revenue (2018-2019) (Million US$)
Table India Key Players Business Process Outsourcing (BPO) Market Share (2018-2019)
Table India Business Process Outsourcing (BPO) Market Size by Type (2014-2019) (Million US$)
Table India Business Process Outsourcing (BPO) Market Share by Type (2014-2019)
Table India Business Process Outsourcing (BPO) Market Size by Application (2014-2019) (Million US$)
Table India Business Process Outsourcing (BPO) Market Share by Application (2014-2019)
Figure Central & South America Business Process Outsourcing (BPO) Market Size 2014-2019 (Million US$)
Table Central & South America Key Players Business Process Outsourcing (BPO) Revenue (2018-2019) (Million US$)
Table Central & South America Key Players Business Process Outsourcing (BPO) Market Share (2018-2019)
Table Central & South America Business Process Outsourcing (BPO) Market Size by Type (2014-2019) (Million US$)
Table Central & South America Business Process Outsourcing (BPO) Market Share by Type (2014-2019)
Table Central & South America Business Process Outsourcing (BPO) Market Size by Application (2014-2019) (Million US$)
Table Central & South America Business Process Outsourcing (BPO) Market Share by Application (2014-2019)
Table Accenture Company Details
Table Accenture Revenue in Business Process Outsourcing (BPO) Business (2014-2019) (Million US$)
Figure Accenture Revenue Growth Rate in Business Process Outsourcing (BPO) Business (2014-2019)
Table Accenture Recent Development
Table Cognizant Company Details
Table Cognizant Revenue in Business Process Outsourcing (BPO) Business (2014-2019)(Million US$)
Figure Cognizant Revenue Growth Rate in Business Process Outsourcing (BPO) Business (2014-2019)
Table Cognizant Recent Development
Table Genpact Company Details
Table Genpact Revenue in Business Process Outsourcing (BPO) Business (2014-2019)(Million US$)
Figure Genpact Revenue Growth Rate in Business Process Outsourcing (BPO) Business (2014-2019)
Table Genpact Recent Development
Table IBM Company Details
Table IBM Revenue in Business Process Outsourcing (BPO) Business (2014-2019)(Million US$)
Figure IBM Revenue Growth Rate in Business Process Outsourcing (BPO) Business (2014-2019)
Table IBM Recent Development
Table TCS Company Details
Table TCS Revenue in Business Process Outsourcing (BPO) Business (2014-2019)(Million US$)
Figure TCS Revenue Growth Rate in Business Process Outsourcing (BPO) Business (2014-2019)
Table TCS Recent Development
Table HP Company Details
Table HP Revenue in Business Process Outsourcing (BPO) Business (2014-2019)(Million US$)
Figure HP Revenue Growth Rate in Business Process Outsourcing (BPO) Business (2014-2019)
Table HP Recent Development
Table Tech Mahindra Company Details
Table Tech Mahindra Revenue in Business Process Outsourcing (BPO) Business (2014-2019)(Million US$)
Figure Tech Mahindra Revenue Growth Rate in Business Process Outsourcing (BPO) Business (2014-2019)
Table Tech Mahindra Recent Development
Table Capgemini Company Details
Table Capgemini Revenue in Business Process Outsourcing (BPO) Business (2014-2019)(Million US$)
Figure Capgemini Revenue Growth Rate in Business Process Outsourcing (BPO) Business (2014-2019)
Table Capgemini Recent Development
Table Wipro Company Details
Table Wipro Revenue in Business Process Outsourcing (BPO) Business (2014-2019)(Million US$)
Figure Wipro Revenue Growth Rate in Business Process Outsourcing (BPO) Business (2014-2019)
Table Wipro Recent Development
Table EXL Company Details
Table EXL Revenue in Business Process Outsourcing (BPO) Business (2014-2019)(Million US$)
Figure EXL Revenue Growth Rate in Business Process Outsourcing (BPO) Business (2014-2019)
Table EXL Recent Development
Table NTT DATA(Dell) Company Details
Table WNS Global Company Details
Table Minacs Company Details
Table Infosys Company Details
Table Mu Sigma Company Details
Table Aegis Company Details
Table Global Business Process Outsourcing (BPO) Market Size by Regions (Million US$) 2019-2025
Figure Global Business Process Outsourcing (BPO) Market Size Share by Regions (2019-2025)
Figure Global Business Process Outsourcing (BPO) Market Size Share by Regions in 2025
Figure United States Business Process Outsourcing (BPO) Market Size Forecast (2019-2025)(Million USD)
Figure Europe Business Process Outsourcing (BPO) Market Size Forecast (2019-2025)(Million USD)
Figure China Business Process Outsourcing (BPO) Market Size Forecast (2019-2025)(Million USD)
Figure Japan Business Process Outsourcing (BPO) Market Size Forecast (2019-2025)(Million USD)
Figure Southeast Asia Business Process Outsourcing (BPO) Market Size Forecast (2019-2025)(Million USD)
Figure India Business Process Outsourcing (BPO) Market Size Forecast (2019-2025)(Million USD)
Figure Central & South America Business Process Outsourcing (BPO) Market Size Forecast (2019-2025)(Million USD)
Table Global Business Process Outsourcing (BPO) Market Size by Product (2019-2025) (Million US$)
Figure Global Business Process Outsourcing (BPO) Market Size by Product (2019-2025)
Figure Global Business Process Outsourcing (BPO) Market Size by Product in 2025
Table Global Business Process Outsourcing (BPO) Market Size by Application (2019-2025) (Million US$)
Figure Global Business Process Outsourcing (BPO) Market Size by Application (2019-2025)
Figure Global Business Process Outsourcing (BPO) Market Size by Application in 2025
Table Research Programs/Design for This Report
Figure Bottom-up and Top-down Approaches for This Report
Figure Data Triangulation
Table Key Data Information from Secondary Sources
Table Key Data Information from Primary Sources
