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Global Insurance BPO Services Market


Global Insurance BPO Services Market 2022-2032 by Service Type, Insurance Type, Operation, Deployment Type, Application, Organization Size, and Region: Trend Forecast and Growth Opportunity

Report code: SDMRSE1690542 | Industry: Service | Published On: 2023-04-30


Global insurance BPO services market will reach $31,569.1 million by 2032, growing by 6.2% annually over 2022-2032 driven by the increasing importance of insurance BPO service, rising trends in the contract values of insurance BPO providers, growing digitalization and increased demand for high-quality services at a lower cost, a rising adoption of cloud-based solutions & increasing demand for specialized solutions by BPOs, and an increasing customer demand for best-in-class insurance service.
Highlighted with 84 tables and 88 figures, this 170-page report “Global Insurance BPO Services Market 2022-2032 by Service Type, Insurance Type, Operation, Deployment Type, Application, Organization Size, and Region: Trend Forecast and Growth Opportunity” is based on a comprehensive research of the entire global insurance BPO services market and all its sub-segments through extensively detailed classifications. Profound analysis and assessment are generated from premium primary and secondary information sources with inputs derived from industry professionals across the value chain. The report is based on studies on 2020-2022 and provides forecast from 2023 till 2032 with 2022 as the base year. (Please note: The report will be updated before delivery so that the latest historical year is the base year and the forecast covers at least 5 years over the base year.)

In-depth qualitative analyses include identification and investigation of the following aspects:
• Market Structure
• Growth Drivers
• Restraints and Challenges
• Emerging Product Trends & Market Opportunities
• Porter’s Fiver Forces
The trend and outlook of global market is forecast in optimistic, balanced, and conservative view by taking into account of COVID-19 and Russia-Ukraine conflict. The balanced (most likely) projection is used to quantify global insurance BPO services market in every aspect of the classification from perspectives of Service Type, Insurance Type, Operation, Deployment Type, Application, Organization Size, and Region.

Based on Service Type, the global market is segmented into the following sub-markets with annual revenue ($ mn) for 2022-2032 included in each section.
• Human Resource Outsourcing Services
• IT Services
• Underwriting Services
• Customer Care Services
• Finance and Accounting Services

Based on Insurance Type, the global market is segmented into the following sub-markets with annual revenue ($ mn) for 2022-2032 included in each section.
• Life and Annuity Insurance
• Property and Casualty Insurance

By Operation, the global market is segmented into the following sub-markets with annual revenue ($ mn) for 2022-2032 included in each section.
• Claims Management
• Administration
• Asset Management
• Development
• Marketing
• Other Operations

By Deployment Type, the global market is segmented into the following sub-markets with annual revenue ($ mn) for 2022-2032 included in each section.
• On-Premises
• Cloud-based

By Application, the global market is segmented into the following sub-markets with annual revenue ($ mn) for 2022-2032 included in each section.
• BFSI
• Healthcare
• Manufacturing
• Retail
• IT & Telecom
• Other Applications

By Organization Size, the global market is segmented into the following sub-markets with annual revenue ($ mn) for 2022-2032 included in each section.
• SMEs
• Large Enterprises

Geographically, the following regions together with the listed national/local markets are fully investigated:
• North America (U.S., Canada, and Mexico)
• Europe (Germany, UK, France, Spain, Italy, Netherlands, Rest of Europe; Rest of Europe is further segmented into Russia, Switzerland, Poland, Sweden, Belgium, Austria, Ireland, Norway, Denmark, and Finland)
• APAC (Japan, China, South Korea, Australia, India, and Rest of APAC; Rest of APAC is further segmented into Malaysia, Singapore, Indonesia, Thailand, New Zealand, Vietnam, Taiwan, and Philippines)
• South America (Brazil, Chile, Argentina, Rest of South America)
• MEA (UAE, Saudi Arabia, South Africa and Rest of MEA)
For each aforementioned region and country, detailed analysis and data for annual revenue ($ mn) are available for 2022-2032. The breakdown of all regional markets by country and the split of each national market by Service Type, Insurance Type, and Application over the forecast years are also included.

The report also covers the current competitive scenario and the predicted trend; and profiles key vendors including market leaders and important emerging players.
Selected Key Players:
Accenture PLC
Cogneesol
Cognizant Technology Solutions Corporation
Dell Technologies, Inc.
DXC Technology Company
EXL Service Holdings, Inc.
Genpact Limited
HCL Technologies Limited
Infosys Limited
Mphasis Limited
Syntel
Water Street Company
Wipro Limited
WNS Global Services Private Limited
(Please note: The report will be updated before delivery so that the latest historical year is the base year and the forecast covers at least 5 years over the base year.)

1  Introduction 9
1.1  Industry  Definition  and  Research  Scope 9
1.1.1  Industry  Definition 9
1.1.2  Research  Scope 10
1.2  Research  Methodology 13
1.2.1  Overview  of  Market  Research  Methodology 13
1.2.2  Market  Assumption 14
1.2.3  Secondary  Data 14
1.2.4  Primary  Data 14
1.2.5  Data  Filtration  and  Model  Design 15
1.2.6  Market  Size/Share  Estimation 16
1.2.7  Research  Limitations 17
1.3  Executive  Summary 18
2  Market  Overview  and  Dynamics 21
2.1  Market  Size  and  Forecast 21
2.1.1  Impact  of  COVID-19  on  World  Economy 22
2.1.2  Impact  of  COVID-19  on  the  Market 25
2.1.3  Impact  of  Russia-Ukraine  Conflict:  War  Slows  Economic  Recovery 27
2.2  Major  Growth  Drivers 31
2.3  Market  Restraints  and  Challenges 35
2.4  Emerging  Opportunities  and  Market  Trends 38
2.5  Porter’s  Fiver  Forces  Analysis 42
3  Segmentation  of  Global  Market  by  Service  Type 46
3.1  Market  Overview  by  Service  Type 46
3.2  Human  Resource  Outsourcing  Services 48
3.3  IT  Services 49
3.4  Underwriting  Services 50
3.5  Customer  Care  Services 51
3.6  Finance  and  Accounting  Services 52
4  Segmentation  of  Global  Market  by  Insurance  Type 53
4.1  Market  Overview  by  Insurance  Type 53
4.2  Life  and  Annuity  Insurance 55
4.3  Property  and  Casualty  Insurance 56
5  Segmentation  of  Global  Market  by  Operation 57
5.1  Market  Overview  by  Operation 57
5.2  Claims  Management 59
5.3  Administration 60
5.4  Asset  Management 61
5.5  Development 62
5.6  Marketing 63
5.7  Other  Operations 64
6  Segmentation  of  Global  Market  by  Deployment  Type 65
6.1  Market  Overview  by  Deployment  Type 65
6.2  On-Premises 67
6.3  Cloud-based 68
7  Segmentation  of  Global  Market  by  Application 69
7.1  Market  Overview  by  Application 69
7.2  BFSI 71
7.3  Healthcare 72
7.4  Manufacturing 73
7.5  Retail 74
7.6  IT  &  Telecom 75
7.7  Other  Applications 76
8  Segmentation  of  Global  Market  by  Organization  Size 77
8.1  Market  Overview  by  Organization  Size 77
8.2  SMEs 79
8.3  Large  Enterprises 80
9  Segmentation  of  Global  Market  by  Region 81
9.1  Geographic  Market  Overview  2022-2032 81
9.2  North  America  Market  2022-2032  by  Country 85
9.2.1  Overview  of  North  America  Market 85
9.2.2  U.S. 89
9.2.3  Canada 92
9.2.4  Mexico 94
9.3  European  Market  2022-2032  by  Country 96
9.3.1  Overview  of  European  Market 96
9.3.2  Germany 100
9.3.3  U.K. 102
9.3.4  France 104
9.3.5  Spain 106
9.3.6  Italy 108
9.3.7  Netherlands 110
9.3.8  Rest  of  European  Market 112
9.4  Asia-Pacific  Market  2022-2032  by  Country 114
9.4.1  Overview  of  Asia-Pacific  Market 114
9.4.2  Japan 118
9.4.3  China 121
9.4.4  Australia 123
9.4.5  India 125
9.4.6  South  Korea 127
9.4.7  Rest  of  APAC  Region 129
9.5  South  America  Market  2022-2032  by  Country 131
9.5.1  Argentina 134
9.5.2  Brazil 136
9.5.3  Chile 138
9.5.4  Rest  of  South  America  Market 140
9.6  MEA  Market  2022-2032  by  Country 141
9.6.1  UAE 144
9.6.2  Saudi  Arabia 146
9.6.3  South  Africa 148
9.6.4  Other  National  Markets 150
10  Competitive  Landscape 151
10.1  Overview  of  Key  Vendors 151
10.2  New  Product  Launch,  Partnership,  Investment,  and  M&A 154
10.3  Company  Profiles 155
Accenture  PLC 155
Cogneesol 157
Cognizant  Technology  Solutions  Corporation 158
Dell  Technologies,  Inc. 159
DXC  Technology  Company 160
EXL  Service  Holdings,  Inc. 161
Genpact  Limited 162
HCL  Technologies  Limited 163
Infosys  Limited 164
Mphasis  Limited 165
Syntel 166
Water  Street  Company 167
Wipro  Limited 168
WNS  Global  Services  Private  Limited 169
RELATED  REPORTS 170
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